Shipping, Handling and Delivery Times

The following guidelines apply to any online shipping company.

The shipping and handling times, as well as the delivery time’s, depending on where the product is located, where you are having it sent too,, what your shipping method was and the time of year you made your order.

Peak times:

December and February is the hardest time to get something delivered on time because of Christmas, New years and Chinese new year.

Before and after December and February millions of people are rushing to get their packages sent in before the holidays where it will get stuck creating congestion and after the holiday there’s a backlog.

Chinese new year goes on for 2 weeks and is extremely disruptive, its exact date changes also because its based on a lunar calendar.

I can only submit the package to the shipping company with all the correct details and wait for it to arrive like you. There is nothing I can do to speed this process up

Lithium batteries:

Products with lithium batteries are considered dangerous/hazardous when being transported by air, they require more time to pass through security and customs and they can be stopped for any reason.


The phones must pass Chinese export customs, Hong Kong entry Customs and the destination countries customs.

I can only supply customs with the information they need all decisions are up to them on when and how they process

Lowest Price Guarantee

Hi all Phillip Di here I hope you are well.

When I decide to list a product on I like to make sure it’s lower than any of my competitors, that is why I am happy to do my best to match any identical product listed elsewhere, this does NOT include sales/coupon prices

Sometimes prices update and I will notice it in my sales volume and I will research it again, but if that doesn’t happen fast enough and you see there’s a price cheaper elsewhere please let me know and I will fix it for everyone.

The best way to let me know is to post it on a forum somewhere (even onto this post) and sending me the link, that way its public and everyone can benefit, I don’t like it when a store says “find a better price and we will match it”, 1. Whats the point? 2. The price only improves for yourself and not the public.


Hi all Phillip Di Biase here, I hope you are well.

First I would like to say thank you for taking the time and showing the interest to learn a little bit more about me and my store. Everything I do and sell on here is extremely straightforward, the prices are the prices (USD).

I am a businessman, I first started PHD Enterprises in January 2012 selling imported products, this was because I would often hear the words “we can’t afford it” and I decided not to let that stop me, I knew you could get something cheaper if you went directly to the manufacturer and that has always been what I have sought to do, this search has lead me on many occasions to the lowest prices and I decided to make what I found available to the public.

If you see “Phill the Quality” written on a product it means that I have PERSONALLY tested and owned this product.

Other products that don’t have the “Phill the Quality” tagline have come from personally tested and trusted factories.

Our aims:

To sell good quality products at an affordable cheaper than all of our competitors, and fight unconscionable markups on other stores

Frequently Asked Questions (FAQ)

I saw your add and I am located in: the Philippines, Sri Lanka, Bangladesh, India, Indonesia, Sweden, Switzerland, Norway, Luxembourg, Netherlands, Denmark, Germany, Norway, Finland, Luxembourg Singapore, Malaysia, USA, Canda, UK, Ireland, Australia

Can you send to my country?
Yes, I specifically chose these countries because you are currently paying a very high price for electronics

Your protections:
You have the same protections you’re used to with eBay on, because we use PayPal as a trusted payment method which has Paypal buyer protection. also has a 2-year warranty on all of our products

Your responsibilities:

If an issue arises you must contact us about it and we will first troubleshoot the issue, then refund or replace your item. You must be REASONABLE, start from the position that I am an honest person doing my best and that rarely things go wrong and it’s usually not the end of the world, we also don’t tolerate obscenities.

Thank you for reading this far in, if you have any good business ideas, want to buy anything in bulk, or have a question or have a question before you buy please contact us on the contact us page

Returns & Faults


We don’t accept returns based on change of mind/mistakes/misunderstandings that were not our fault (e.g a friend told you the model would work best for you but they were wrong).

Please read all details carefully and find out if the phone/laptop/product is right for you then buy.


If there are any faults with the phone/laptop/product please email us and we will go through some troubleshooting steps, if that does not work please return the product to be fixed by us or a refund.

Warranty Policy, – 2 Years Australian Consumer Law will uphold the following Warranty taken from the ACCC (Australian competition & consumer commission) for a 2 year minimum.

Sourced from

Warranties against defects

A warranty against defects is a representation communicated to a consumer that if the goods or services (or part of them) are defective, the business will:

  • repair or replace goods (or part of them)
  • resupply or fix a problem with services (or part of them)
  • provide compensation to the consumer.

A representation will only be a warranty against defects if it is made at or around the time that goods or services are supplied.

A promise about what you as a supplier or manufacturer will do if something goes wrong with a good or service can be a warranty against defects under the ACL even if it is not provided in a formal document.

Any material with writing on it could evidence a warranty against defects, for example wording on the packaging or on a label, if those words contain such a promise.

Example for what is a warranty against defects

Definition of a consumer

A person—or in some cases a self-employed individual or a business—will be considered a consumer if they purchase:

  • goods or services that cost less than $40,000 or
  • goods or services that cost more than $40,000 but are of a kind ordinarily acquired for domestic, household or personal use or consumption or
  • a vehicle or trailer primarily used to transport goods on public roads.

A purchaser will not be considered a consumer if goods are purchased to be resold or to be transformed into a product that is sold.

Who the requirements apply to

If you provide goods or services to consumers with a document evidencing a warranty against defects you must adhere to the requirements of the ACL.

The ACCC and other ACL Regulators expect compliance with the requirements at all levels of the supply chain (that is, suppliers and manufacturers alike).

Example for who the requirements apply to

When the required information must be provided

If providing a written warranty against defects, the information must be expressed in reasonably plain language, be legible and presented clearly either when:

  • the supply of the good or service takes place—for example, when a consumer purchases a good
  • about the time the supply of the good or service takes place—for example, a warranty may be provided with a good when it is delivered even though the consumer purchased it at an earlier time.

Examples for when the required information must be provided

Warranties against defects requirements

Many goods are sold with a warranty against defects. This is often highlighted on a label or packaging or attached to a sale docket or receipt—for example, statements like ‘2 year warranty’ or ’12 month replacement guarantee’. The warranty against defects is also often described in a document inside the product’s packaging.

All ‘documents evidencing a warranty against defects’ must be presented in a certain way, and must include specific information to ensure that consumers understand the warranty and know how to make a claim.

A ‘document evidencing a warranty against defects’ includes any material on which there is writing or printing, or on which there are marks or symbols, which contains a description of the features or terms of a warranty against defects. While such a document will usually be a piece of paper or pamphlet outlining the terms and conditions of a warranty and be provided by a business inside the product’s packaging, in some circumstances, the packaging itself may also be considered a document evidencing the warranty against defects.

Where a product’s packaging is considered to be a ‘document evidencing a warranty against defects’ and there are also warranty documents inside or otherwise attached to the product, ACL Regulators will consider the warranty against defects requirement has been met provided that:

  • the information required by the ACL and the mandatory text are included with warranty documents inside or otherwise attached to the product, and
  • this information is not inconsistent with the statement on the packaging.

The mandatory information must be available with the product itself—it is not sufficient to refer consumers to information on a website or in-store.

Example for warranties against defects requirements

Promotional material

Promotional material is unlikely to trigger the warranties against defects requirements when it is:

  • not considered to be a document
  • not given to the consumer close to the time of supply.

However, promotional material constituting a document and given to the customer close to the time of supply may amount to a warranty against defects and therefore must include the information required by the ACL.

At all times, businesses must be careful not to mislead customers about their warranty and consumer guarantees rights. You should ensure that information provided in warranty documents complies with the warranties against defects requirements and are consistent with statements on promotional material.

Information that must be included

A ‘document which evidences a warranty against defects’ must state:

  • what you as the business (giving the warranty) must do if goods are faulty or defective – for example, repair or replace the goods
  • what the consumer must do to entitle them to claim the warranty – for example, cease using the goods when a fault arises or contact the supplier or manufacturer and point to the defect
  • the following information about the business giving the warranty:
    • name
    • business address
    • telephone number
    • email address (if any)
  • the warranty period—how long the warranty lasts for
  • what a consumer must do to claim under the warranty—how to contact you and where to send the claim
  • whether you or the consumer are responsible for expenses associated with a warranty claim and how the consumer can claim back any expenses incurred
  • that the benefits provided to the consumer by the warranty are in addition to other rights and remedies available to the consumer under the law.

Mandatory text

In addition to the requirements above, a document evidencing a warranty against defects must include mandatory text to ensure consumers are aware that any warranty against defects operates in addition to consumers’ rights under the ACL. This mandatory text is:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Example for information that must be included

Additional words to explain consumers’ rights

Businesses are free to include extra information in a warranty against defects to explain how the consumer rights in the ACL apply. However, businesses must take care to ensure any extra information they include in their warranty does not limit or negate the mandatory text.

This may be relevant in situations where goods are sold to different types of purchasers—for example, those who fall within the definition of ‘consumer’, and those who do not.

If you sell goods to different types of purchasers, some of whom are ‘consumers’ within the meaning in the ACL, you must comply with the warranties against defects requirements regardless of whether you also sell to purchasers who are not considered ‘consumers’ within the meaning in the ACL.

You may include extra information to explain how the consumer rights in the ACL are limited in circumstances where a purchaser does not fall within the meaning of ‘consumer’ in the ACL.

If you provide a warranty against defects in relation to goods that are not ordinarily acquired for personal, household or domestic use and your business chooses to limit its liability to the extent allowed by the ACL, you may also include extra text to explain this.

It is important to remember that you must honour any promises—whether verbal or in your warranty—that you make, regardless of how the rights in the ACL apply to that particular transaction.

Consumer guarantees

Warranties against defects are always provided in addition to the consumer guarantees contained in the ACL.

In some instances a warranty against defects will provide the consumer with remedies that exceed those provided by the consumer guarantees. However, in other cases, consumers may be entitled to a remedy under the consumer guarantees after a warranty against defects period has expired.

You must take care to ensure that consumers are not misled, either through oral representations or in the words of a warranty against defects, into thinking that their rights are limited to the remedies or timeframe set out in a written warranty against defects.

Example for how warranties interact with consumer guarantees

Express warranties

The ACL contains requirements in relation to express warranties under the consumer guarantees. An express warranty relates to the quality or standard of a good, whereas a warranty against defects relates to the steps that you will take to fix a problem with a good or service.

Warranties against defects often contain an express warranty. If your warranty against defects includes an express warranty you must ensure that you honour the express warranty and comply with the requirements in relation to warranties against defects.

Compliance with the ACL

Any action taken by the ACCC and other ACL Regulators with regard to non-compliant stock will be:

  • considered on a case-by-case basis
  • proportionate to any consumer detriment associated with the non-compliance
  • consistent with the ACL Compliance and Enforcement Policy.

When providing a warranty against defects, you must also comply with the broader requirements of the ACL, in particular the rules against misleading or deceptive conduct and false or misleading claims.

You must also ensure that when you make oral representations to consumers, you do not mislead them about their rights or about the goods or services they are purchasing.

Example for broader requirements of the ACL

My fake product testing process for Phones and Laptops

How to “spot” a fake phone?

With the high costs of smartphones there is a huge incentive for criminals fake these devices with cheap parts and make it look like an original to get close to the original’s price.

This is done typically by buying the housing kit to the phone (front screen, back and middle panel) and putting in a cheaper phones guts.

This makes “spotting” a fake impossible by way of looks because it uses the same outer shell, so how do I know my products are genuine?
I know for a fact my phones and laptops are genuine because I run the following tests:

  1. Weight: I weigh the phone with a good quality scale that goes down to 0.01 grams and compare it to the manufacturer’s website
  2. Dimensions: I make sure the dimensions match up EXACTLY and that the case has been properly closed, in the case of cheap copy’s they won’t do this properly
  3. Performance: I test the phone with AnTuTu Benchmark which tests the CPU, Graphics card, RAM against the manufacturer’s benchmarks (for laptops I use Z-CPU)
  4. Flash test: I get the latest original stock firmware from the manufacturer and flash it onto the phone, if the phone has different hardware it won’t work at all.

Other scammers exit on the market by building trust with genuine products at first and then later scamming you with fake ones when you do a bulk order, I use two methods to combat this:

  1. Random tests and years of trading with my partners
  2. Payment through Escrow, meaning payment is only released by a third party when both parties agree

So there you have it, that’s how I do my due diligence on products I sell.

Is my phone compatable? Will my phone work? European and USA phones

Hi guys, some questions keep coming up about some of the differences in the Phones I sell. The QUICK answer is to go to which will tell you exactly if your phone will work or not.

Go to the website, check the Make and Model of the phone you want to buy on the website and put your country and carrier and it will tell you if your phone will work. If any of the boxes are ticked that means you can get at least SMS and Phone, if 3G is ticked you can get mobile data and if 4G is ticked you can get High Speed mobile data